Executive Insider

You walked into the board meeting with a revenue goal for next year carefully prepared by your team over weeks of hard work. You’re confident that the number is realistic---better than last year’s because of the recent major investments your organization made in technology to boost productivity. Now, as you...

There are few things more frustrating than initiating a service request through your digital channel of choice, only to be kicked out halfway through and told to call the contact centre, fill in a paper form or visit a store. Our expectations have been set by the digital giants: Google,...

Whenever someone is faced with a new challenge or is embarking on a new journey, nervousness and anxiety come along with it. If you have recently started to work as a business analyst and has moved from any previous profession, it may feel very challenging at first. But as a...

Corporate structure has been defined as a pattern by which organizations can divide their activities and tasks as well as control them to achieve higher degrees of coordination. Corporate structure, therefore, refers to the bureaucratic division of labor accompanied by control and coordination between different tasks in order to develop...

The year is almost over, and brand marketers all over the world are thinking about what the next decade will bring. But before we get too far ahead of ourselves, let’s take a moment to reflect on the year we’ve had. As consumers evolve, brands have been trying to follow...

For a long time, in order to take advantage of a vibrant tech ecosystem (not to mention attract investment), you needed to base your operations somewhere near a city with a “Silicon” nickname.  There was Silicon Valley, of course. There’s also Silicon Alley (New York), Silicon Beach (Los Angeles), Silicon...

Self-aware executive leaders who inspire a cohesive spirit within their organizations align individual achievement with organizational success. And successful CEOs value cohesive teams ahead of groups that merely get the job done. But still, the CEO can shift the entire culture of the organization with one word or gesture. Even...

How leaders react to problems has a direct impact on their teams, their results and ultimately their leadership. Some leaders spring into action, marshaling their troops, seeking out the root cause and look to address it as quickly as possible. Other focus on trying to find out who is responsible,...

There is no doubt that successful leaders are made, not born. During the course of my career, it has been the people who have learned from mistakes, observed other great leaders and developed themselves who have been able to inspire and motivate their teams to succeed. And really, that’s what...

The evidence gets clearer every year: diversity pays.  You hear it from academia: “Diversity is associated with increased sales revenue, more customers, greater market share, and greater relative profits,” according to the University of Chicago. And it’s the conclusion of top consultants: “Top-team ethnic and cultural diversity is correlated with...