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Success and Leadership

Do Your New Customers All Require Special Treatment? It’s Not Them. It’s You.

Closing new customers is cause for celebration. You ring the bell, bang the gong, or pop open a bottle of champagne to commemorate closing a new deal. As long as you keep getting new logos, your company is winning, right? Not necessarily. When you treat every new customer as a “special...
CEO Agenda

It’s Time for an Act of Love

Everyone I talk with lately is grappling with the “What’s Next?” question for their teams. That being the case, I can’t think of a better time to reflect on what you’ve learned during the pandemic. As the CEO or leader of your team, consider starting that reflection by answering the...
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