archiveChief Customer Officer Insider

Are your actions and behaviors as a leader worthy of respect? It’s a simple—yet loaded—question.  While you may believe other people should treat you with respect because of your status, authority, or position, you can’t expect they automatically will. The Respectful Leader will make an ongoing effort to be respect-worthy. ...

“I would bet 10 percent or more of our remote staff, especially programmers, are working two remote jobs! We need to stop this before it escalates and get everyone back to the office.” Thus spoke the Chair of the Board of a Fortune 1,000 tech company when I met with...

Legal education is underrated. Well, honestly, what I mean is people, understand legal education from a very truncated point of view. To many, it is another aspect of academia that ultimately plays out in courts, policies, and corporates. But, there is more to legal education than just memorizing statutes, making...

Empathy is the ability to understand what other people feel, see things from their point of view, and imagine yourself in their place. That understanding helps us to better decide how to respond to a situation.  Starting at the top  Leaders of a company, and of people, bear tremendous responsibility....

As a technologist and inventor, my goal is to create a world where mixed reality is a complement to the real world, rather than a replacement for it. Below, I take a brief look at mixed reality and its amazing potential.  What is Mixed Reality?  Mixed reality allows you to...

I am often asked how I got to be a CEO. It seems like a simple question. And in a sense, it is. Most people who ask are looking for a simple answer. Most people who ask are hoping for a few things that I did, so that they can...

From cruise lines packed with Broadway show performances to one-of-kind music acts that include licensing deals with the likes of Rolling Stone Magazine, live entertainment is evolving and so is the way people want to consume it.  Reminiscing on the peak of entertainment in 2003, Hairspray won best musical at...

“It does not matter how slowly you go as long as you do not stop.” - Confucius A January 17, 2023, CNBC article, “CEOs are the most pessimistic they’ve been in more than a decade as world faces a slowdown,” said, “Some 73% of CEOs think global growth will decline in...

Joel Arthur Barker, the technology and business futurist, in his book, Paradigms: Business of Discovering the Future (New York, NY: Harper Collins, 1993) wrote that the difference between a manager and leader is that a manager manages within a paradigm and leader manages between paradigms.   Leaders create paradigm shifts when...

The relationship that exists between producers and consumers, both striving for well-being, is what guides a fascinating subject known as economic behavior. This subject comprises the psychological, emotional, financial, social, and cultural views of the transfer of wealth. The fact that each individual is unique and has free will means...