archiveChief Customer Officer Insider

Everyone’s talking about AI, and some folks are wringing their hands, wondering if it’ll spell the end of human creativity. Here’s a spoiler: It won’t. AI isn’t about elbowing out human imagination — it’s here to give it room to breathe. By taking on those time-sucking, mind-numbing tasks, AI frees...

Peloton Interactive, Inc. has announced the appointment of Peter Stern, a distinguished leader with extensive experience at major brands like Apple, Ford, and Time Warner Cable, as its new CEO and President, effective January 1, 2025. The company anticipates Stern’s appointment to its Board in the near future. Board Chair...

Marjan Rintel, CEO of KLM, publicly criticized Schiphol International Airport’s decision to increase fees by 41% in 2025, describing it as having significant repercussions for both passengers and the broader aviation industry. Rintel highlighted that this upcoming fee hike follows a 40% tariff increase over the last three years, now...

Leadership is about juggling multiple responsibilities—setting goals, driving performance, managing conflicts, and inspiring others. But amid these tasks, there's one critical element that leaders often overlook: clarity. Why Clarity Matters Clarity is the foundation of effective leadership. It ensures that teams know exactly what they need to do, why it matters,...

Millions of people are demanding a different way of work. Leaders have an opportunity to embrace a new model of leadership – which we call “positive leadership.” Today’s workplace demands a new approach to leadership – a style that is more human-focused, collaborative, creative, and positive. With over twenty-five years...

Dentons has appointed Wendela Raas, a partner in Amsterdam, as the new Chief Executive Officer for its European operations, with her term commencing on November 1, 2024. In her role, Raas will manage the strategic direction for Dentons across Europe and Central Asia, overseeing 23 offices spanning 18 countries. Her...

Luxury brand Hermès has defied the downturn in the luxury retail sector, reporting a notable rise in third-quarter sales, which stands in stark contrast to competitors hit by China’s economic challenges. The French company posted revenue of $4 billion for the quarter ending in September, marking an 11.3% increase at...

A new global index has revealed that nine out of ten countries are pursuing policies that are likely to exacerbate economic inequality. The report, published by Oxfam and Development Finance International (DFI), shows that 94% of countries with current World Bank and International Monetary Fund (IMF) loans have reduced crucial...

Zomato co-founder and CEO Deepinder Goyal has embarked on a new initiative, launching a wellness-focused startup called "Continue." Though still in its early stages and largely under wraps, the venture aims to redefine health tracking with an emphasis on mental well-being. Incorporated in April 2023 under the name Upslope Advisors...

In today's fast-evolving work landscape, flexibility stands out as a vital asset for companies aiming to attract and retain top talent. Jenny Shiers, CHRO of Unily, shared her perspectives on this crucial topic during a recent interview with me. Her insights underscore the diverse benefits of a flexible work model...