archiveChairman Insider

The customer experience (CX) is the grand sum of all interactions between a company and its customers. It’s the lasting impression that a business leaves on its patrons, and it’s one of the most important elements when it comes to creating long-term relationships with customers. If companies want to make...

Canada is known for its wild and free appearance; many luxurious resorts are scattered around the country. You can find multiple luxurious hotels even when visiting a small or big town. These resorts have a lot to offer, both indoors and outdoors. These accommodations are family-friendly. Some of the most...

At first glance, the definition of a salesperson looks pretty straightforward: A person who sells things. But that’s where the simplicity ends.  You’ve likely experienced what it feels like on the receiving end of a sales conversation. You may have left shaking your head, wondering if the salesperson had any...

Hockey is a grueling sport that demands immense dedication and perseverance to reach the highest levels of success. What was once a passion becomes a full-time job as players push themselves to the limit each day, honing their craft. While the sacrifices are great, the rewards can be even greater....

Recently, the research and consulting firm Gartner asked hundreds of Customer Support and Service (CSS) leaders to share the strategies they are pursuing to navigate global economic headwinds like inflation, rising interest rates, tight labor markets, and disrupted supply chains. Let’s see how your approach aligns with the Top 5...

When ERGs work, they work well in holistic ways. Not only do they build up the visibility of employees who might otherwise be “hidden,” but they enhance the overall corporate culture. They can also be beacons to incoming talent who like the idea of working for an employer that acknowledges,...

In life we are often told to trust our feelings and they won't lead us astray. Sometimes this is great advice, but other times not so much. And how do you trust your feelings anyway? If you’re feeling nervous about public speaking is that a sign to stay away or...

Individuals with high net worth are well-positioned to be flexible with their travel plans. Unsurprisingly, the rich come up with district ways to plan and enjoy their travel agendas. Of course, much of this is possible because of the sheer amount of resources they have. But, one can also consider...

Germany is known worldwide for its innovativeness and sophistication, showcased through its various pursuits. The nation boasts several creative legends known for producing luxurious and high-quality products that are sought-after by customers across the globe. Βelow we will unveil the names of some of the famous fashion designers who have...

Since music talks in the heart of every living creature on this planet, it is essential to see how we can take advantage of that. Music is not only used for entertainment. Let us not forget that, in many cases, it can be used in tv commercials and by anyone...