archiveBoard Of Trustees Insider

If businesses are genuinely interested in developing a customer-centric culture, heightening customer care, and providing outstanding customer service, then how they treat customers when they complain is core.    Yet in a 2020 National Customer Rage Study, researchers reported that, when complaining, 58 percent of customers got no or limited satisfaction due...

In the words of Eckhart Tolle, ‘sometimes letting things go is an act of far greater power than defending or hanging on.’’’ In psychology, letting go mostly refers to mentally letting go of something or consciously abandoning attachment to it. For example, letting go of the need or desire and...

What does success mean to you? To renowned serial entrepreneur and CEO, Erica McMillan, success is at the intersection of when your talents meet what makes you happy in life. Erica shares that the following quote by Michelangelo perfectly defines what success means to her. “Your gifts lie in the...

Since the early 2010s, the world of business has seen an incredible push from the tech sector, with these two fields becoming more intertwined than ever before. For most business practices, from workforce management to marketing, data has become a central part of the story. Data-driven marketing, sales, communications, and...

The employer-employee relationship has undergone a dramatic turn during the pandemic. Organizations are struggling to retain top talent, which is largely triggered by the Great Resignation as top candidates want to work on their own terms. While employees are aspiring to work for a purpose-led organization, and want to add...

The digital technology that allows us to be constantly connected has also introduced new stresses into our everyday lives. Fortunately, there’s a way to make your digital life better: control your stress instead of having stress control you. Stress itself isn’t a problem. In fact, short-term stress can improve your...

The past few years have created significant repercussions for businesses and leaders alike. Different sectors faced different challenges, which amplified an unsettling global pandemic. I had the pleasure of sitting down with Drew Collier, CEO of LGM Financial Services Inc. As Canada’s leading provider of automotive finance and insurance, his...

Business leaders are today facing pressure from all angles, from hybrid workforces, ongoing disruptions due to resignations, the impact of ‘quiet quitting’, the inability to recruit talent as skills shortages grow, to cost pressures as the globe is crippled by inflation as fears of a global recession grows.  Given this...

How many of us have heard the advice that we need to “get out of our comfort zone” in order to be successful?    My survey of hundreds of entrepreneurs asked whether they felt it was important to get out of their comfort zone to be successful. The overwhelming majority agreed....

Even for large and mature businesses, international expansion is always fraught with risk. Navigating different cultures, government regulations and market needs are challenging at the best of times. From the pandemic to supply chain issues to geopolitical upheaval, businesses have had to operate in an unpredictable environment and pivot to...