archiveAlternate Director Insider

Servant leadership is a style of management that focuses on serving those you lead. It's not always easy, but it can help managers increase employee engagement and boost their own sense of purpose. Servant leadership is about serving those you lead. Servant leaders are focused on the needs of their...

Imagine you put on an old coat you haven’t worn in a while, and to your surprise find a crumpled $20 bill in your pocket. How good does it feel? Do you go up half a notch on a one to ten mood scale, or maybe a full notch? Let’s...

The human brain is still something unknown and mysterious, and this is one of the reasons why we continue to analyse it. However, one of its features is glaring: the mind has clear limits, for example in the amount of information it can store and memorise. This is the reason...

As an entrepreneur, decorated officer, and veteran of the United States Army Reserves, Dr. Darwin Hale’s mission goes far beyond the battlefield. His company, Advocate Health Advisors, is a national field marketing organization (FMO) in the Medicare market. The company's mission is to help older Americans navigate the complex healthcare...

"Adidas does not tolerate antisemitism and any other sort of hate speech… the company has taken the decision to terminate the partnership with Ye immediately," according to its October 25 news release. That statement conveys a principled and admirable stance against the antisemitism shown by the rapper formerly known as...

If businesses are genuinely interested in developing a customer-centric culture, heightening customer care, and providing outstanding customer service, then how they treat customers when they complain is core.    Yet in a 2020 National Customer Rage Study, researchers reported that, when complaining, 58 percent of customers got no or limited satisfaction due...

In the words of Eckhart Tolle, ‘sometimes letting things go is an act of far greater power than defending or hanging on.’’’ In psychology, letting go mostly refers to mentally letting go of something or consciously abandoning attachment to it. For example, letting go of the need or desire and...

What does success mean to you? To renowned serial entrepreneur and CEO, Erica McMillan, success is at the intersection of when your talents meet what makes you happy in life. Erica shares that the following quote by Michelangelo perfectly defines what success means to her. “Your gifts lie in the...

Since the early 2010s, the world of business has seen an incredible push from the tech sector, with these two fields becoming more intertwined than ever before. For most business practices, from workforce management to marketing, data has become a central part of the story. Data-driven marketing, sales, communications, and...

The employer-employee relationship has undergone a dramatic turn during the pandemic. Organizations are struggling to retain top talent, which is largely triggered by the Great Resignation as top candidates want to work on their own terms. While employees are aspiring to work for a purpose-led organization, and want to add...