CEO Advisory

These days, companies are rushing to push more of their customer contacts to digital channels. That’s because the benefit of embedding digital support tools, such as SMS, chat and assisted AI, into the overall customer experience (CX) is clear. These tools help companies boost customer satisfaction by giving agents the...

Over the last decade, there has been a sharp increase in the expectation for leaders to use data to guide their decision making. Data is a useful resource in our organisations because it helps us understand how we are performing, where things are going well, and where we should focus...

Asia and the Pacific is the most digitally divided region of the world, and South-East Asia is the most divided subregion. The Covid-19 pandemic detonated a “digital big bang” that spurred people, governments and businesses to become “digital by default;” a sea change that generated vast digital dividends. These benefits...

It ain’t what we know that gets us in trouble, it’s what we know for sure that just ain’t so – Mark Twain The way we do things today will eventually be different than how we do them twenty, fifty or even one-hundred years from now. While investors and stakeholders...

Working remotely has improved my work-life balance by taking out the extra time and stress of commuting to work. I am able to eat healthier and spend more time with my family instead of spending time eating fast food or sitting in a car stuck in traffic. I have been...

Over the last two years, we have seen a shift in how the role of a Front of House reception is perceived. Evolving technology and insights into how the face of the business operates allow businesses to amplify their impact on the customer experience and in our candidate short market,...

When you have a very good idea, (and you need someone to approve it or endorse it), have you ever found yourself feeling incredibly frustrated because the person you are trying to persuade just doesn’t seem that interested in listening to you? Under these circumstances there’s no way they are...

Burnout can sneak up on us. Leaders who want to get to the root of the issue and help their team members avoid it can follow these three tips.  It’s safe to say that many of us have felt overburdened and exhausted at some point in our careers. But when...

The past few years have brought unprecedented challenges for business leaders, especially when it comes to supply chains. Without end-to-end visibility and actionability into their supply chains, CEOs have been left scrambling to overcome disruptions. With this kind of big-picture thinking in place, however, it’s possible to identify material flow...

Thousands of workers worldwide presently are experiencing a four-day workweek with no loss of pay as hundreds of small and large U.S. and international companies are participating in the biggest four-day week trial in the world that started in June 2022 and will last six months.  The trial has been...