Follow the Leader…If You Can Tell Who It Is
I recently sat in on a team meeting with the senior lieutenants of a key function for a professional services...
Hey Boss…Time for a Name Change
Never before have so many new words entered the English lexicon at such rapid speed. Inspired largely by the never-ending...
Sans the Sex, What if a Kavanaugh/Ford-Like Incident Strikes Your Organization?
The allegations, recriminations and public spectacle have subsided after the messiest Supreme Court nomination proceedings in more than a quarter-century,...
What if Trump Led Rather than Boasted, Blamed and Bullied?
A Cautionary Tale for Business Leaders On the Value of Credibility & Empathy. From the size of his hands to...
Is the Self-Serve Economy Costing Businesses More than It Saves?
Although consumers have grudgingly grown accustomed to providing their own customer service—whether at the bank, gas stations, grocery stores, public...