Shelley Flett

Shelley Flett

Shelley Flett is an expert in leadership development and team performance, with over a decade of experience in operations and call centres across banking and telecommunications. She is focused on maximising efficiency and building high performance team cultures. Shelley is the Author of ‘The Dynamic Leader: Become the leader others are inspired to follow’ (Major Street Publishing). Shelley is an opinion columnist for the CEOWORLD magazine.
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C-Suite Advisory

Treat others the way they want to be treated – not how you want to be treated

If you’re in a position where you need to influence the decisions and actions of staff, suppliers or customers, then you may have noticed that ‘just being yourself’ doesn’t work that well for everyone. While you may have a handful of people that are influenced by your approach, you’ll also...