Leadership is produced in our minds, conceived using thought, and is a perspective of our life. Our thoughts are structured using the language we know, and the words we use have meaning. These word constructs create our beliefs and our beliefs fuel our actions. Great leaders have constructed great beliefs...

Many senior executives in the private sector would like to take up a trusteeship or other volunteer roles in the charity and non-profit sectors as a way of enhancing their skills or giving something back to society. A survey last year by Pilotlight, a charity that connects the business and...

In today’s market, businesses have to work on social media on some level. It’s free advertising of course, and to compete, businesses are going to have to learn to utilize it. This strategy is especially beneficial for those without nationally recognized name for them to coast on. There are quite...

As the saying goes, the only thing constant is change. One of the biggest challenges businesses face is whether to make tactical adjustments, or go for fundamental changes in strategy. Nearly all businesses—whether startups or established companies—will change a fundamental aspect of their business model at some point. Some will...

If you are a business owner still turning away customers because you do not have any electronic payment infrastructure in place, let me give it to you straight – you are not doing yourself and your company any favors. It is 2015, people! Time to wake up and smell the...

Marketers haven’t always had the best reputation. When many of us think of them, our minds fly to a skeezy looking man at a used car dealership trying with almost any means necessary to sell the ugliest thing there - for twice what it’s worth. Typically their falsified charms outweigh...

Before thinking about opening another physical branch, consider the idea of putting up an online store first. Having an online retail store reduces the cost of expensive inventory and storage of products inside a traditional shop. Customers can also easily access them anywhere and anytime they want using their mobile...

The UK Government introduced new parental leave legislation in April this year giving parents a choice in how to share child care for their child’s first year. The legislation creates a new, more equal system which allows fathers to have greater involvement in raising their child and gives women the...

Customer service experience strategies vary from business to business. Regardless of industry, customer service orbits around a singular expectation – businesses should meet and exceed the needs of their customers. This customer-centric philosophy is obvious, but according to a recent study from The Northridge Group of more than 1,000 respondents,...

As with most new technologies, many consumers have treated cloud computing like a mythic being. Its verbiage has been one of ‘shoulds’ and ‘coulds,’ and, although cloud technology’s value is quickly growing, many consumers remain skeptical about its security features, usability and price. They wonder how it will work, when...