Coordinating Between IT Departments Using Technology Everybody Can Understand
No one gets to the moon alone. If you’ve ever wondered how the first astronauts landed in space, you’ll realize just how much the value of teamwork is. Teamwork makes teams work. So good coordination between departments is essential. In an age where more and more companies rely on remote teams, though, it can be extra challenging to build up coordination and teamwork.
That’s where video conferencing solutions come in. A good one doesn’t just help you save on costs, it can also improve employee coordination and relationships. See how a cloud-based software can bring your teams closer together:
A human touch
In many companies, management staff are sent to train employees stationed in offsite locations. Video calls and conferences can help dramatically cut down on the company’s travel costs, eliminating the need for any travel. While that makes it possible for employees to spend more quality time with friends and family, it also makes it difficult to build a strong team, particularly if they never get to be in the same room. Video communication changes that by offering face to face contact. That element gives it an edge over traditional modes of communication such as emails, audio calls and chats. It brings back that much-needed human touch to technology-driven interactions.
Techradar says face to face communication is still valuable in many business settings. Visual contact helps remote employees feel a deeper engagement. The more connected they feel to the rest of the team and the company at large, the more motivated and productive they are at work. So if you think your remote teams and IT departments need to be more engaged, more connected, you might want to consider making this technology a part of your communication infrastructure. With a program like BlueJeans cloud video meeting for IT, you can improve the quality of engagement among geographically dispersed employees. And while the goal isn’t to micromanage and keep watch over their shoulder, by engaging in video chats and conferences, your employee won’t have to feel like an outcast, isolated and walled off from the rest. That should make for better communication between and among teams all around.
Resolve issues faster
Regular visual contact will help you touch base with everyone, even if it’s just as simple as saying “hi” or “how was your day?”. Sometimes, that’s enough to tell if someone on your team isn’t feeling well or has problems. You can talk to your employee right away. This way, you can easily resolve issues before they become bigger problems for your staff and the entire team.
Less conflicts and misunderstandings
Another great thing about a good video conferencing tool is that it helps you minimize or reduce tension and conflict at work. With emails, it’s easy to mistake someone’s meaning especially when you don’t the person well enough. So a short reply might come across as rude or impolite. An exuberant reply could come off obnoxious, a friendly one to be overly familiar. Indeed, in the absence of context cues, it can be easy to misconstrue what the other person is trying to say. Small Business says about 65 percent of the communication we do is non-verbal. That means a whole lot of signals and context cues lost in translation when we go with emails, chats or audio calls. Unless you’re sensitive to word choice and tone, it can be difficult to figure out exactly what the other person means. By using video conferencing, we can do away with those problems. Offsite teams can have a clearer idea of what their team mates on the other end of the camera are trying to say. Body language, facial expressions and gestures all help point you to the right direction. As a result, you also have a better grasp of what others feel about your proposal—do they like it? Are they defensive about it?—and so, can choose an approach that would work much better on your colleagues instead of going in blind, which is often what happens in email threads.
With visual contact, you can help foster a work environment that encourages deeper trust and better teamwork among your onsite and offsite staff. And with collaboration-ready features that allow them to share all sorts of content—from images and documents to pdf files and more. Working together is now easy, regardless of the city or time zone they’re in. Remember all those insanely long email threads when you had to get approval for a project from it seem like everybody? Getting approval from everybody doesn’t have to be that tedious anymore. With video conferences, your teams can arrive at decisions faster.
So if you want to improve coordination between and among your IT teams, then consider the merits of video technology solutions. Get off the fence and try this one out.