Artificial Intelligence has elevated several industries and operations with a particularly notable impact on customer support. Recognized as a prominent figure within the tech industry, Mukul Garg has garnered seasoned experience in global support engineering. The entrepreneur and engineer enthusiast consistently drives innovation forward, championing AI's revolutionary role in customer...

The workplace is evolving rapidly, with businesses shifting towards hybrid models that blend remote and office-based work. This transition is powered by technological advancements that bridge the gap between physical and digital workspaces, enhancing communication, collaboration, and employee satisfaction. By effectively integrating innovative technologies and prioritizing employee well-being, organizations are...

It wasn’t all that long ago that a forty-hour, nine to five, five-day workweek was considered the norm. So normal that Dolly Parton famously sang about it in her unforgettable 1980 hit “9 to 5.” It wasn’t always that way. In the mid-1800s workers typically had to toil more than...

Nearly five years ago to the day of sitting down to write this article, I had an experience that was a core lesson in managing a crisis. My dogs and I were walking along the river one afternoon when we disturbed two deadly poisonous tiger snakes. Feeling something whack against...

One of the exponential technologies that is not yet getting its fair share of love from the general public and media is Quantum computing. In the past few years, I had the privilege of spending time discussing it with people from CERN and the Fermi Lab, but my conversation with...

Studies have found that the most successful leaders no longer waste time and energy trying to ‘manage’ the motivation, engagement and commitment of others. Instead, they continuously invest in building a culture where their people and teams learn and thrive, even when the work is challenging. And this means a...

The impact that a manager can have on you is often not considered until it is exceptional at either end of the spectrum. Thankfully there are experiences where a people manager makes a significant positive impact: however, mine was not one of them. As a leader now, I fail to...

Feeling overwhelmed by endless lectures, buried under mountains of textbooks, and struggling to get a decent sleep in the library? Don't worry—amidst the academic chaos lies a magical escape—travel! But hold on – can travel be a reality for us budget-conscious scholars? Absolutely! This ranking will introduce you to the...

The saying goes “Don’t Judge a Book by the Cover” but the fact is we all do. Perhaps a more accurate saying is “You only get one chance to make a good first impression,” so you should make the most of it. That’s why, in your career as a C-level...