As a professional, you know how important it is to deliver great results to a customer – you’ve been encouraged to put the customer first, especially now in this critical point in time. You’ve been conditioned to believe that all your efforts need to be in service of your customers’...

For the first 29 years of my life, I was stuck inside my comfort zone – and I was unfulfilled. But for the past two years, I’ve been moving further and further away from my comfort zone – and I’ve never been happier. When I was 17, I moved from...

Many home service businesses started with a dream. The owners hoped to earn money, provide better service and higher standard of client care, grow their companies and have more freedom. So, they did what many others before them had done — they jumped in their trucks and got to work....

Working from home has become the new normal. While we all make adjustments, now is the time for organizations to look to virtual reality as a viable medium for productivity and inter-team communications. With the uncertainty of a timeline around the end of COVID-19 and an increase in investments made...

Call me a serial entrepreneur and I’ll take it as a compliment. Since 2000 I’ve founded three companies – I’ve been a C-Suite executive at all three, and a CMO at a fourth, and these experiences have taught me a lot about communication, both internal and external. But what I...

Knowledge, with its wide classifications, can be classified into individual and collective knowledge. Executives recruit followers based on their individual knowledge which refers to the individual’s skills, prior-knowledge, and proficiencies or sometimes referred to competencies. Collective knowledge is part of the executive’s protocol and comes fairly natural at the higher...

The business environment is constantly changing as organizations are increasingly participating in global markets. Hypercompetition has become the norm. Organizations can design, copy, or update products and services easier with more adaptability then ever today. Organizations compete globally but must think locally if they expect to exceed. The emergence of...

A great culture is something everyone wants, even your most jaded and negative employee. It will also make a dramatic difference to your ability to withstand challenges and tough times, which begs the question, what are you learning about your culture as a result of the COVID19 crisis? If you’ve...

Do you have a strong sense of purpose? Can you write down your personal purpose statement in a single sentence or two? An article from Harvard Business Review points out that “fewer than 20 percent of leaders have a strong sense of their own individual purpose. Even fewer can distill...