Jaquie Scammell

Jaquie Scammell

Jaquie Scammell is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality. Jaquie has managed and advised workforces of all sizes, from small teams to staff of more than 9500, interacting with millions of fans on a daily basis. Service Habits is the second book in her ‘Service’ series, published by Major Street Publishing. Jaquie Scammell is an opinion columnist for the CEOWORLD magazine. Follow her on LinkedIn.
Executive Education

5 simple steps to master the essence of great service

The very nature of service is changing before our very eyes. COVID-19 is making up wake up and realise that it’s not all about speed, systems and process. Service still is, and always will be, about building long-lasting relationships – that is what will carry us through the crisis. So...