The Chief Operating Officer (COO) stands as the second in command to the CEO, often referred to as the CEO’s “secret weapon”, for their crucial role of assuming responsibility for tasks that the CEO can’t manage alone. This partnership is meant to work smoothly as the functionality of the company...

Much has been written about the impact of inflation on retail sales. Most global consumers live that impact – when their money doesn’t go as far, they become more discerning where they spend it. That produces more pressure on retailers to retain existing consumers and attract new ones. Pressure Produces...

Imagine a CEO sharing with the Board genuine concern about the impact the pace of change is having on the organization. Alternatively, imagine a CEO feeling depleted and choosing not to share that with the executive team. Instead, the CEO focuses on inspiring the team towards achieving a goal. Which...

The question, "How old do you have to be to dropship?" is one of the most common ones among young entrepreneurs eager to dive into the world of e-commerce. Dropshipping offers a low-risk entry point into online retail, allowing individuals to sell products without holding inventory. Of course, this makes...

Gap Analysis: Most of us are used to business leaders and government officials alike speaking of the long-term, working together towards a juster, freer and more equitable future, be it in the context of elections, mushrooming global summits or yet another entrepreneur that seems to sincerely change our world by...

3 Ways Any Coach Can Simplify Things By Drawing  STOP! Ok. How many of you pictured a stop sign? Traffic lights and traffic signs are amazing examples of how shared visualization can be so powerful. These are simple and universal symbols that somehow manage to organize the world’s 1.4 billion...

Many employees are unaware that they can leverage the Americans with Disabilities Act (ADA) to request work-from-home (WFH) accommodations based on mental health conditions. This knowledge gap has the potential to reshape the "Return to Office" (RTO) landscape, creating both opportunities and challenges for employees and employers alike. RTO Mandates...

In the late 1990s, I founded a public relations firm. During that time, in the city where I was based, all the PR firms were divisions of advertising agencies. So, one of the ways I set myself apart from my competitors was to offer resources and capabilities that the ad...

“What can I do except worry? The engineering team are the only ones who can deliver the changes our customers need, but I can’t do anything meaningful to help them or keep them on track. So, I fret constantly about whether they’ll hit the end-of-quarter deadline.” My coaching client, the...