Do you have a suspicion that you might be wired differently from what might be considered "typical"? I’ve delivered workshops on behavioral science and productivity to thousands of knowledge workers. In most of these sessions, participants who identify as neurodivergent come out of the woodwork. Sometimes they're confident to share...

There are many ways to keep reinforcing knowledge shared during training and orientation. Creating a service culture is a long-term commitment driven by caring and focused service leaders. Try these practical ideas to keep customer service alive. Start all meetings with a customer focus Start every single meeting in every...

Gen Z recruitment and retention can be an overwhelming process for many organizations. Nonetheless, it’s more important now than ever to understand the shifting needs and expectations, with Gen Z expected to account for 30% of the workforce by 2030. Companies are currently struggling to tackle the unprecedented challenges that...

As an asset class, commodities are a great alternative because they have a low correlation to other assets. This means they tend to perform well when other assets can be underperforming. While you can buy some commodities and simply store them in your cupboard or safe – think gold or...

What is workflow automation? Workflow automation, a technological wonderland, has the power to perplex and burst open business processes. It is an enigmatic solution that can automate repetitive tasks with ease - from sending emails at lightning speed to booking appointments. In fact, it can even automatize entire workflows like...

Comfort became paramount during the pandemic, including surrounding ourselves with people who could validate our decisions. But could these yes-people represent a one-way ticket to irrelevance? Here's why surrounding yourself with differing voices and opinions is good for you — and for business. We started hearing it when we were...

Transportation Services Continue to Plague the Economy. Inflation has been the buzzword in economics over the past 18 months, but it’s slowly losing some of its pop.  Led downward by falling energy costs, particularly fuel declining 37% year-over-year, the Consumer Price Index (CPI) was up just 4.0% year-over-year for May 2023. ...

We’ve been conditioned to believe that productivity means being busy all the time and that feeling burned out by too much work gives us a kind of enviable social equity. The truth is our current productivity mindset isn’t bringing us closer to our desired outcomes. It’s keeping us from them....

In today's interconnected business landscape, trust serves as the cornerstone of successful organizations. It forms the bedrock upon which relationships, partnerships, and collaborations thrive. However, trust can be fragile, and even the most well-established companies can face trust breaches that shake the foundation of their operations. As CEOs, it is...