archiveChief Research Officer Insider

As another year comes to an end, we find ourselves as a nation in a bedeviling quagmire economically heading into 2023. To date, as both Consumer & CEO Confidence measured by the Conference Board continue to fall the US is likely to be already in a recession, or headed into...

All of us have biases, they are part of being human, We develop attitudes toward people, groups, things, places, and experiences. These attitudes become biases when we show prejudice for specific individuals or groups based on incomplete or inaccurate information. What happens is we see superficial cues like race, color,...

It still stands today that when it comes to career success, it’s not about what you know, but who you know. This occurs as a function of influence, which provides a symbiotic exchange of value by leveraging the resources you have on hand. Learning to create influence networks as a...

Here’s a hard truth: Employee collaboration and networking should be done in-person. That’s not to say remote collaboration tools aren’t valuable or don’t have a place – they do.  But when it comes to building trusting relationships and elevating employee engagement, there is no substitute for events that bring your...

A recent study by Gartner provided an eye-catching headline: “By 2025, 75% of companies will ‘break-up’ with poor-fit customers as the cost of retaining them eclipses good-fit customer acquisition costs.” Writing about their findings in a research paper titled Top Predictions for Customer Service Leaders in 2022 and Beyond, Gartner...

Looking at the state of the world in 2019 versus 2022, pre and post pandemic, shows two completely different realities. COVID and the pandemic it caused fundamentally shifted the ways people communicate and interact. For example, the video service Zoom went from a niche application to one of the most...

Southeastern University president Dr. Kent Ingle believes there is a crisis in higher education, one which can only be solved through innovative and revolutionary ideas. The thought and ministry leader and influential figure is lighting a fire in the future graduates of America and leaving his mark on each one...

So you want to be a YouTuber? Get in line. With over 500 hours of content uploaded to the video-sharing giant every minute, it can feel almost impossible for new creators to cut through the noise. One of the most grueling parts of YouTubing can be the content creation itself....

Leaders can make thousands of decisions in a single day that affect everyone in their organizations. Unfortunately, status quo bias can interfere with your ability to make the best choices. To overcome status quo bias, you must understand what causes it. Then, you can implement the following strategies to ensure...

Alignment of all capital assets drives organizational effectiveness and success. Human capital, at every level, is the critical asset from which everything else is derived.  Finding great talent used to be like finding the proverbial needle in a haystack. The reality today in human capital endeavors is that the entire...