archiveChief Process Officer Insider

As a professional recruiter, I interview 100's of job seekers, and the pursuit of well-being and balance is top of their list. Everyone wants it. Fair enough. I too, quest for that elusive perfect balance… as I write on a Sunday at 5 am. But it is my balance and...

Do bosses trust employees to be productive when working out of the office?  Microsoft released a new study, where it found that 85% of leaders say that the “shift to hybrid work has made it challenging to have confidence that employees are being productive.” More concretely, 49% of managers of...

I’ve shared many inspirational quotes from legendary coaches and athletes. While I’m typically more of a team sports fan, I find myself thinking about the Mike Tyson quote: “Everybody has a plan until they get punched in the face.” Because, recently, the world seems to be getting punched in the...

We are witnessing a climate emergency, and businesses must take it up as a priority. The melting glaciers, rise of global temperature, and warming oceans testify to the global transformation of climate. While climate change is an inevitable side effect of the industrialised world, it is seen as an imminent...

Has anyone thought about how companies are born globally? What does this imply? No start-up or an entrepreneurial venture can claim to be born or operational without an impact from the global forces. It can be from raw materials or sourcing suppliers to value addition in the global supply chain....

These days, companies are rushing to push more of their customer contacts to digital channels. That’s because the benefit of embedding digital support tools, such as SMS, chat and assisted AI, into the overall customer experience (CX) is clear. These tools help companies boost customer satisfaction by giving agents the...

Despite the dizzying pace of innovation and digitization over the past couple of years, many senior business leaders say their digital strategy is outpaced by business demands. The need for digital solutions and innovations is already transforming how we work (and live), yet there remains a gap between what we...

During VeeamON 2022 in Las Vegas in the spring, Veeam® CTO Danny Allan announced Veeam Backup & Replication™ v12, the latest version of the award-winning backup solution. Veeam Backup & Replication v12 is targeted to be available to partners at the end of 2022, with general availability following. It will...

We all have people in our personal and professional life who we find challenging. We may label them as ‘precious’, ‘difficult’ or ‘hard work’.  The typical approach to managing people such as this is to try to avoid them or find a way to work around them. This may work...

Forward-looking organizations use hybrid and remote mentoring to solve one of the biggest challenges in hybrid and remote work: on-the-job training and integration of junior employees. Yet despite solving this major problem, such mentoring programs pairing recently-hired staff with senior employees are all-too-rare. Instead of using this best practice methodology,...