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Friday, November 8, 2024

Banking and Finance

Shelby Scarbrough
Banking and Finance

Empathy: The Workplace Game Changer

Peter Salovey and John D. Mayer coined the term emotional intelligence in 1990, describing it as “the ability to monitor one’s own and other people’s emotions and to use emotional information to guide thinking and behavior.”39 Later, Daniel Goleman, PhD, authored the worldwide bestseller Working with Emotional Intelligence.  There’s an...
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