Customer satisfaction is important, there is no much debate on this in modern business as there is vast research that backs the aforementioned statement with data. Yet, despite the parade of evidence that depicts the obvious, many struggle with why and most importantly, what are the actionable steps one should...

The current coronavirus pandemic, buzzwords and phrases like flattening the curve and death rates per country’ or per million, debates over the availability of medical devices, the likely impact on the national and global economy dominate the news headlines. We’ve probably seen the word ‘unprecedented’ used more in the past...

Some might think Mother’s Day is an odd excuse to talk about leadership. After all, mothers are perceived as the embodiment of care, emotional intelligence, and unconditional love, aren’t they? So, How does that fits into the model of modern leadership?Leadership StereotypeCare, emotional intelligence and unconditional love don’t match with...