Consumers’ needs and preferences seem to change every day. As such, a stronger focus on customer service and experience is critical to creating loyal customers. Here are three tips to improve service and deliver exceptional experiences to boost your business.   Customer expectations have always changed. That much is obvious. Lately,...

Often, bad bosses’ lack of leadership skills can be traced back to a single issue: poor training. Managers who’ve never had formal leadership development may rely on subpar supervision techniques. It’s up to you to standardize leadership training and prevent quiet quitting.  Bad bosses aren’t born to be difficult. Often,...

Comfort became paramount during the pandemic, including surrounding ourselves with people who could validate our decisions. But could these yes-people represent a one-way ticket to irrelevance? Here's why surrounding yourself with differing voices and opinions is good for you — and for business. We started hearing it when we were...

It can be hard to recognize which elements in a corporate business model should be kept and which should be laid to rest. It’s not always clear where a model’s weaknesses are. If you’re hard-pressed to pinpoint the areas where your business model may be causing friction or failure, try...

Although Millennials and Gen Zers grew up with technology all around them, they still prioritize personal gestures and thoughtful experiences outside of the "digital" box. This article will provide ways companies can use this knowledge to better engage with Millennials and Gen Zers with physical marketing. You might look at...

The rise of new technologies such as virtual reality, artificial intelligence, and data processing systems have revolutionized the world in many ways. Treatments and care in the health space have changed drastically for physicians and patients. This article will discuss some of the many ways tech is improving the healthcare...

Amazon has set the standard for e-commerce, a popular shopping method that will only become more dominant. As a result, consumers now expect convenience, personalization, and simplicity at every stage of the buying process. Companies can meet these expectations by prioritizing the checkout experience, establishing a balanced personalization strategy, providing...

Artificial intelligence is becoming a popular tool for recruitment and hiring. Although there are benefits to AI, companies may encounter potential pitfalls by relying solely on this technology. Luckily, it’s possible to mitigate hiring risk by using AI in conjunction with human connection. With artificial intelligence technologies like OpenAI’s ChatGPT...

Change is inevitable for any workplace team. What’s critical is to make sure the remaining team members are still aligned with their goals. In this article, we’ll look at some ways to handle team restructuring. A well-oiled team is a sight to behold.  It has chemistry, foresight, and well-established processes...

When ERGs work, they work well in holistic ways. Not only do they build up the visibility of employees who might otherwise be “hidden,” but they enhance the overall corporate culture. They can also be beacons to incoming talent who like the idea of working for an employer that acknowledges,...