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CEOWORLD magazine - Archive in JT Ripton

JT Ripton

JT Ripton

JT Ripton is a business consultant and freelance writer.
Stats Gate

Most Important Call Center Technology Trends to Watch in 2019

Evolving technology continues to bridge the gap between call centers and consumers in fascinating ways, though it’s up to companies to leverage the latest tools to maximize the quality of their customer experience. As 2019 approaches, it’s time to look ahead to the coming year and assess how the call-center...