Jaquie Scammell

Jaquie Scammell is the award-winning author of The Future of Service is 5D, Service Habits (2nd ed), and Service Mindset. She’s an eminent keynote speaker, a thought leader in service leadership, and the CEO and founder of ServiceQ – a business that partners with organizations to reimagine their service culture and develop conscious service leaders, engaged employees, and loyal customers.

Jaquie Scammell is an Executive Council member at the CEOWORLD magazine. You can follow her on LinkedIn, for more information, visit the author’s website CLICK HERE.

CEO Opinions

Why we want exceptional human service in an age of average AI

CEO OpinionsJaquie Scammell

Imagine you’re on hold for some assistance. Your only lifeline is a robotic voice stating, ‘Your call is important to us, please hold’. You finally connect, only to realise you’re speaking to a perfectly balanced and precise AI-generated voice, reciting the menu options in a monotone, mechanical voice. It doesn’t...

CEO Opinions

Why leaders who are good with the ‘human stuff’ thrive during tough times

CEO OpinionsJaquie Scammell

As a leader, rising to the challenge of meeting the ‘people’ demands of a business is tricky, even during normal times. And not many would call the past few years normal. We’re seeing an increase in employees who are ultrasensitive in the workplace. Post-pandemic issues are a big factor behind...

Education and Career

5 simple steps to master the essence of great service

Education and CareerJaquie Scammell

The very nature of service is changing before our very eyes. COVID-19 is making up wake up and realise that it’s not all about speed, systems and process. Service still is, and always will be, about building long-lasting relationships – that is what will carry us through the crisis. So...

Education and Career

5 service sins and how to break these bad habits to get ahead of your competitors

Education and CareerJaquie Scammell

Service as we know it, is changing. It used to be about competitive pricing and quality products, now it’s about long-lasting relationships that cut through the noise – and that’s even more heightened with the impact of COVID-19. In these dark times, we’ve got to evolve and find commonalities with...

Education and Career

Why the customer doesn’t always come first and who does instead

Education and CareerJaquie Scammell

As a professional, you know how important it is to deliver great results to a customer – you’ve been encouraged to put the customer first, especially now in this critical point in time. You’ve been conditioned to believe that all your efforts need to be in service of your customers’...

Jaquie Scammell

Why we want exceptional human service in an age of average AI

Why leaders who are good with the ‘human stuff’ thrive during tough times

5 simple steps to master the essence of great service

5 service sins and how to break these bad habits to get ahead of your competitors

Why the customer doesn’t always come first and who does instead

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