James Kerr

James M. Kerr, founder at Indispensable Consulting, is a long-time management consultant, vision maker and leadership coach. For nearly 30 years, he has helped his clients re-imagine the way work is organized and performed. His latest book, Indispensable: Build and Lead A Company Customers Can’t Live Without is his 6th business title. Kerr is an expert in leadership, strategy, organizational design and cultural transformation. James Kerr is an opinion columnist for the CEOWORLD magazine. Follow him on Twitter or connect on LinkedIn.

Success and Leadership

How To Bridge the CX Gap and Remain Indispensable

Success and LeadershipJames Kerr

While preparing for the launch party in celebration of the release of my latest book, Indispensable: Build and Lead A Company Customer’s Can’t Live Without (Humanix Books, 2021) scheduled for Thursday of this week, I was asked by a reporter: "How do Indispensable Businesses bridge the customer experience (CX) gap...

Executive Insider

Are You A Thought Leader That Wants to Disrupt Your Industry?

Executive InsiderJames Kerr

In my latest book, Indispensable, I point out that many thought leadership disruptors are remarkable abstract thinkers that love to imagine the future – think Musk, Jobs and Bezos. They also like to spend time wrangling over intellectual debates. This can make them appear overly competitive and, downright arrogant. If...

CEO Insights

Leadership Heroes Are Needed in 2021!

CEO InsightsJames Kerr

By any standard, last year was as much chilling as it was unexpected. Simultaneously forced to become at-home teachers, caregivers and breadwinners, many working professionals were driven to the brink of despair. However, with vaccines beginning their distribution and administration, there is light at the end of the tunnel. That...

CEO Agenda CEO Insights

Book Review: VisuaLeadership by Todd Cherches

CEO Agenda CEO InsightsJames Kerr

The French novelist Marcel Proust famously wrote that: “The real voyage of discovery consists not in seeking new lands, but in seeing with new eyes.” A new book, VisuaLeadership: Leveraging The Power of Visual Thinking is Leadership and in Life, (Post Hill Press, 2020) written by Todd Cherches, delivers sound...

CEO Insider

Seek “Simple” To Become A Better Leader

CEO InsiderJames Kerr

Keep it simple, stupid. The KISS principle, as it is widely known, is so ingrained in our vernacular that, regardless of your lot in life, you have likely heard it. It is my contention that, because of its pervasiveness, the expression (and its meaning) has lost its punch. Unfortunately, nowhere...

CEO Advisory

Before Pointing Your Finger, Use Your Thumb

CEO AdvisoryJames Kerr

Most folks who read my books and articles know that I am a big believer in the importance of returning common decency back into our leadership approach. With the global pandemic continuing to wreak havoc on many people’s emotional states, decency is more important now than ever before. Indeed, working...

Tech and Innovation

Want To Be A Decent Leader? Stop Making Excuses

Tech and InnovationJames Kerr

Allow me to blow your mind by revealing the following fact: All of your excuses are just lies. Simply, excuses are things that we tell ourselves so we can feel better about failing. Indeed, the root of that failure is the inability to do whatever it takes to be successful...

CEO Agenda

Decency Begins With Patience: Practice It and Watch Your Team Excel

CEO AgendaJames Kerr

May I have a drumroll, please? I am about to impart to you some hard-earned knowledge about patience. Are you ready? Here goes: Patience is a choice. Now, I know that some of you are disappointed. You probably expected me to point out that patience is a virtue. While I...

Education and Career

COVID-19 Means Leaders Must Work to Become Even More Decent

Education and CareerJames Kerr

There has been much written about the Pandemic and its effect on us all. Most recently, mental health pundits are beating the drum about the risks associated with the excessive stress that some feel because of the pandemic. In fact, The Journal of Anxiety Disorders, even gave it a name:...

CEO Insider

Why Decency Matters in the C-Suite

CEO InsiderJames Kerr

As mentioned in an earlier article, being a decent person while leading others is all about treating people in ways that you would want to be treated should the roles be reversed. If you adopt the Golden Rule principle, you get: Greater Engagement: People want to help leaders that demonstrate...

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James Kerr

How To Bridge the CX Gap and Remain Indispensable

Are You A Thought Leader That Wants to Disrupt Your Industry?

Leadership Heroes Are Needed in 2021!

Book Review: VisuaLeadership by Todd Cherches

Seek “Simple” To Become A Better Leader

Before Pointing Your Finger, Use Your Thumb

Want To Be A Decent Leader? Stop Making Excuses

Decency Begins With Patience: Practice It and Watch Your Team Excel

COVID-19 Means Leaders Must Work to Become Even More Decent

Why Decency Matters in the C-Suite

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