Key Business Drivers To Justify IT outsourcing And BPO Decision Making Investments

1) Reduce Operating Costs – It seems like this is the primary reason why organizations started looking at “IT outsourcing And Business process outsourcing (BPO)” as an option. In a survey conducted by CEOWORLD Magazine suggests that almost 56% Of IT Decision-Makers at “High-end Enterprises” and 41% Of IT Decision-Makers at “Mid-Market Enterprises” are willing to accept — focus has yet again shifted to cost reduction.

There has been a shift in the perception of the main driver for “IT outsourcing And BPO Decision Making Investments”, away from productivity, talent, and efficiency towards cost cutting and Greater flexibility. Global outsourcing service providers, on the other hand, could offer the same value atlower costs due to economies of scale.

High-end Enterprises ($5 billion-plus) Market – 69%
Mid-Market Enterprises ($1 billion – $5 billion) Market – 41%
Overall IT Decision-Makers in both markets – 48% accepted “Reducing Operating Costs” is the number one and most “critical business driver” to justify IT outsourcing and BPO decision making investments. 39% accepted it is Important, but not critical, whereas 10% thinks it’s somewhat important…

2) Greater flexibility to scale operations
IT Decision-Makers at High-end Enterprises Market – 63%
IT Decision-Makers at Mid-Market Enterprises Market – 39%

3) More effective operations at a global level
IT Decision-Makers at High-end Enterprises Market – 61%
IT Decision-Makers at Mid-Market Enterprises Market – 36%

4) Standardize processes
IT Decision-Makers at High-end Enterprises Market – 59%
IT Decision-Makers at Mid-Market Enterprises Market – 34%

5) Meet compliance / regulatory requirements
IT Decision-Makers at High-end Enterprises Market – 56%
IT Decision-Makers at Mid-Market Enterprises Market – 31%

6) Transform / re-engineer processes
IT Decision-Makers at High-end Enterprises Market – 52%
IT Decision-Makers at Mid-Market Enterprises Market – 30%

7) Gain access to talent
IT Decision-Makers at High-end Enterprises Market – 48%
IT Decision-Makers at Mid-Market Enterprises Market – 29%

8) Gain access to new technology
IT Decision-Makers at High-end Enterprises Market – 41%
IT Decision-Makers at Mid-Market Enterprises Market – 28%

9) Improve analytical capabilities
IT Decision-Makers at High-end Enterprises Market – 32%
IT Decision-Makers at Mid-Market Enterprises Market – 27%

10) Force change into our business operations
IT Decision-Makers at High-end Enterprises Market – 28%
IT Decision-Makers at Mid-Market Enterprises Market – 24%

11) Proven / mature offerings from service providers
IT Decision-Makers at High-end Enterprises Market – 22%
IT Decision-Makers at Mid-Market Enterprises Market – 18%