Special Reports

There are many ways to keep reinforcing knowledge shared during training and orientation. Creating a service culture is a long-term commitment driven by caring and focused service leaders. Try these practical ideas to keep customer service alive. Start all meetings with a customer focus Start every single meeting in every...

We’ve been conditioned to believe that productivity means being busy all the time and that feeling burned out by too much work gives us a kind of enviable social equity. The truth is our current productivity mindset isn’t bringing us closer to our desired outcomes. It’s keeping us from them....

“It’s me. Hi. I’m the problem, it’s me,” megastar Taylor Swift sings in her recent hit “Anti-Hero.” While she’s probably not referencing the leaders of skilled trades companies, she wouldn’t be too far off if she was. Most leaders understand that companies in the skilled trades are facing an unprecedented...

As business professionals, we often treat our full-time jobs like a committed relationship, second only to our relationships with our partners and family. Just as with any important relationship in our personal lives, the career highs and lows and periods of growth can ebb and flow, leading to both milestones...

Summary: Descriptive analytics allows organizations to identify patterns and trends with facility data. Together with diagnostic analytics, it elucidates the past to inform decisions that will affect the future of your facilities and assets. There are multiple aspects to the process, and each confers unique benefits. Descriptive analytics is an...

Summary: Consider the reception of Hulu’s “Pam and Tommy” versus Netflix’s “Pamela, a Love Story.” It’s important to let people tell their own stories and incorporate authenticity into brand content. By telling the real stories, you can spark real change. When it comes to storytelling, it is easy to fall...

Paul McCartney recently celebrated his 81st birthday. He is not showing any sign of slowing down. His recent album release was on 11 March 2021, McCartney III Imagined, an album of "reinterpretations, remixes, and covers." As a huge fan of his from his time with The Beatles, I marvel at...

To succeed in the new world of work, it’s thinking like a renegade that will help CEOS create new solutions to wicked problems and get ahead. Almost overnight, it feels like the world has changed. Change is causing a storm in the world, and humanity is caught in the maelstrom....

As the world slowly recovers from the pandemic, many knowledge workers find themselves at a crossroads. On the one hand, the prospect of returning to the office stirs up a cocktail of dread and nostalgia. On the other hand, the threat of AI-driven job elimination looms large. It's like being...

As the CEO of BCT Partners, a global firm whose mission is to harness the power of diversity, insights, and innovation to transform lives, accelerate equity, and create lasting change, I am well aware of the push-back that has been occurring in certain corporations, organizations and educational institutions regarding diversity,...