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CEO Insider

Yum China’s CEO Joey Wat Innovates by Observing Customer Behavior

Joey Wat, the CEO of Yum China—owner of KFC, Pizza Hut, Taco Bell, and other fast-food brands—has a unique strategy for developing new products. She spends hours inside Yum China restaurants, observing customers as they eat. Speaking at the 2024 Fortune Global Forum in New York City, Wat revealed that...
Peter Mulford
Tech and Innovation

Demystifying AI: Guiding Your Team With Confidence and Transparency

AI is no longer just a futuristic concept; it’s transforming how businesses operate, creating both excitement and uncertainty. For leaders, the challenge is to communicate AI’s value clearly, address concerns openly, and foster alignment across the organization. By embracing transparent communication, encouraging small-scale experimentation, and building trust, leaders can turn...
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