archiveChief Merchandising Officer Insider

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” - Steve Jobs  How very true and seemingly evident Steve Job’s observation is.  Yet today much of the conversation surrounding AI and digital transformation is about the speed and reach of...

As of July 27, 2023, Gianluigi Aponte was the wealthiest person in Switzerland, with an estimated net worth of 30.9 billion U.S. dollars, followed by Rafaela Aponte-Diamant (No. 2, $30.9 billion), Ernesto Bertarelli (No. 3, $9.6 billion); and Ivan Glasenberg (No. 4, $9.3 billion). Magdalena Martullo-Blocher is the fifth-richest person in Switzerland, with...

As of July 27, 2023, James Ratcliffe was the wealthiest person in the United Kingdom, with an estimated net worth of 22.9 billion U.S. dollars, followed by Michael Platt (No. 2, $16.0 billion), James Dyson (No. 3, $9.9 billion) and Denise Coates (No. 4, $7.7 billion). John Reece is the fifth-richest person...

As of July 23, 2023, Carlos Slim Helu was the wealthiest person in Mexico, with an estimated net worth of 100.3 billion U.S. dollars, followed by German Larrea Mota Velasco (No. 2, $30.0 billion), Ricardo Salinas Pliego (No. 3, $14.7 billion); and Alejandro Bailleres Gual (No. 4, $7.8 billion). Maria Asuncion Aramburuzabala is...

As of July 23, 2023, Charlene de Carvalho-Heineken was the wealthiest person in the Netherlands, with an estimated net worth of 15.2 billion U.S. dollars, followed by Frits Goldschmeding (No. 2, $5.9 billion), Wim van der Leegte (No. 3, $3.9 billion); and Arnout Schuijff (No. 4, $2.8 billion). Hans Melchers is the fifth-richest person...

As of July 23, 2023, Ivar Tollefsen was the wealthiest person in Norway, with an estimated net worth of 8.1 billion U.S. dollars, followed by Andreas Halvorsen (No. 2, $5.9 billion), Odd Reitan (No. 3, $5.4 billion); and Kjell Inge Rokke (No. 4, $5.0 billion). Gustav Magnar Witzoe is the fifth-richest person...

More than 30 years ago, people started posting resumes and job descriptions on the internet, and the recruiting profession has never been the same since. Once again we’re in the midst of a transformative shift, driven this time by the impact of technologies like artificial intelligence, machine learning, and automation....

Poor customer service can have a significant impact on businesses, resulting in an estimated annual loss of $75 billion dollars. One of the critical factors contributing to poor customer service is a broken customer service culture within an organisation. A broken culture lacks customer focus and customer-centric thinking, leading to...

Lots of executives putting in long hours every day under very stressful conditions have a dream in the back of their minds. They think, “I am punishing myself now so that I can ditch this rat race early and spend the last half or third of my life living the...

As of July 16, 2023, Carlos Slim Helu was the wealthiest person in Mexico, with an estimated net worth of 102.0 billion U.S. dollars, followed by German Larrea Mota Velasco (No. 2, $30.3 billion), Ricardo Salinas Pliego (No. 3, $14.4 billion); and Alejandro Bailleres Gual (No. 4, $7.9 billion). Maria Asuncion Aramburuzabala is...