What are they really afraid of — your truth or their truth? It’s a combination of both: what they see you doing in the market and what they observe when they examine their plans and strategies. But it’s THEIR truth that scares them the most because that’s all they can...

One way to think about employee engagement is to identify the new practices an organization should adopt to motivate and retain its employees; this is the normal approach promulgated by the experts in the field. To get employees more engaged by this method typically requires an organization to select a...

It’s shocking to see the number of retail stores that closed, for example in 2017. Radio Shack planned to close over 1,000 stores; other established retailers such as JC Penny, Kmart, Sears, Staples and Macy’s had plans to take similar action. These were established businesses with a history of loyal...

MBWA — managing by walking around — is a practice promulgated by many bosses and pundits as the way to be a more effective leader.  The MBWA-er informally walks through the workplace (more like wandering), and makes themselves visible to employees. To this end, MBWA is often cited as a way...

Recently my wife and I celebrated 50 years of marriage and close to 60 years of hanging out together. Let's face it, maintaining long-term relationships and finishing what you started are formidable feats and challenging to say the least particularly in today’s world of uncertainty and unpredictability that cause immense...

The "missionary position" of leadership reflects the traditional organizational model. Leaders responsible for vision and strategy are on the top of the pyramid; employees who execute the chosen strategy are scattered downward throughout the structure. On paper the missionary position is viewed by traditionalist organizational design experts as being the...