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Dr. Alan G. Robinson and Dr. Dean M. Schroeder

Dr. Alan G. Robinson and Dr. Dean M. Schroeder

Dr. Alan G. Robinson is a professor at the Isenberg School of Management at the University of Massachusetts Amherst. He’s advised more than 300 organizations in 25 countries on how to improve their performance, including the Federal Reserve Bank, General Electric, Kraft, UBS, Volkswagen, Allianz, the Cleveland Clinic, IKEA, the U.S. Navy, and The Washington Post, and Heineken. For more information, visit the author’s website.

Dr. Dean M. Schroeder is an award-winning author, consultant, and academic. Dr. Schroeder has worked with organizations worldwide, led radical transformations at four companies, served on four corporate boards, and was on the board of examiners for the Malcolm Baldrige National Quality Award for six years. They are the bestselling authors of Corporate Creativity, Ideas Are Free, The Idea-Driven Organization, and Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations (Berrett-Koehler Publishers; July 19, 2022). For more information, visit the author’s website.

Dr. Alan G. Robinson and Dr. Dean M. Schroeder are opinion columnists for the CEOWORLD magazine.
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CEO Agenda

The Extraordinary Power of Front-Line Ideas

CEO AgendaDr. Alan G. Robinson and Dr. Dean M. Schroeder
When you think of the public sector, “efficient” isn’t the first word that comes to mind. But could it be? Take Denver’s Department of Excise and Licenses, which slashed wait times from one hour and 40 minutes to just seven minutes, and then eliminated them completely. Or the Washington State...