No organization is immune to conflict. Most CEOs have witnessed employees becoming irritated or running into problems with a co-worker. But new research by Eli Lilly and Company shows that this type of conflict can increase the probability of technical and commercial success — as long as the conflict is...

If there was ever a cautionary SEO tale, it’s that of JCPenney. In 2011, the retail giant hired an SEO firm to help boost online traffic. The firm began linking to irrelevant websites to artificially increase rankings, a practice Google has long sought to extinguish. Once Google’s algorithms identified the...