Amy J. Radin is an advisor, director, keynote speaker and author of the award-winning book, The Change Maker’s Playbook: How to Seek, Seed and Scale Innovation in Any Company (City Point Press, 2018 and 2020). She has driven development and scaling of transformative products and services, anticipating and adapting to market forces to shape businesses’ future success, including as Citi’s first Chief Innovation Officer and executive leading the digital transformation of the Citi Cards business. Amy brings her digital, marketing, innovation and change leadership expertise to help teams leverage and scale their businesses. Amy J. Radin is an opinion columnist for the CEOWORLD magazine. Follow her on LinkedIn.