In the best-selling book Good to Great, Jim Collins stated, “Good is the enemy of great.” He explained, for example, that we don’t have great schools because we have good schools - suggesting good enough is often good enough. Contrast Collins’ explanation of good being the enemy of great with the...

"Adidas does not tolerate antisemitism and any other sort of hate speech… the company has taken the decision to terminate the partnership with Ye immediately," according to its October 25 news release. That statement conveys a principled and admirable stance against the antisemitism shown by the rapper formerly known as...

As of November 3, 2022, Li Xiting was the wealthiest man in Singapore, with an estimated net worth of 16.2 billion U.S. dollars, followed by Robert & Philip Ng (No. 2, $14.9 billion), Goh Cheng Liang (No. 3, $10.9 billion); and Wee Cho Yaw (No. 4, $6.6 billion). Kwee brothers is the fifth-richest person in Singapore,...

As of  November 3, 2022, Jay Y. Lee was the wealthiest man in South Korea, with an estimated net worth of 7.3 billion U.S. dollars, followed by Seo Jung-jin (No. 2, $6.5 billion), Kwon Hyuk-bin (No. 3, $5.9 billion); and Hong Ra-hee (No. 4, $4.8 billion). Kim Beom-su is the fifth-richest person in South...

As of November 3, 2022, Amancio Ortega was the wealthiest man in Spain, with an estimated net worth of 55.5 billion U.S. dollars, followed by Sandra Ortega Mera (No. 2, $5.5 billion), Rafael Del Pino (No. 3, $3.5 billion); and Daniel Mate (No. 4, $3.2 billion). Juan Roig is the fifth-richest person in Spain, with a...

As of November 3, 2022, Stefan Persson was the wealthiest man in Sweden, with an estimated net worth of 14.4 billion U.S. dollars, followed by Melker Schorling (No. 2, $8.2 billion), Finn Rausing   (No. 3, $8.1 billion); and Jorn Rausing   (No. 4, $8.1 billion). Kirsten Rausing is the fifth-richest person in Sweden,...

As of November 3, 2022, Guillaume Pousaz was the wealthiest man in Switzerland, with an estimated net worth of 23.0 billion U.S. dollars, followed by Gianluigi & Rafaela Aponte (No. 2, $13.5 billion), Ernesto Bertarelli (No. 3, $8.4 billion); and Ivan Glasenberg (No. 4, $8.3 billion). Magdalena Martullo-Blocher is the fifth-richest person in Switzerland, with a whopping...

Running a business is difficult. It’s a high-wire act of balancing customer needs, and making sure daily operations are running smoothly — all while working to improve the entirety of the business and execute on big-picture initiatives. The challenge of leading an organization and being responsible for its success, while...

If businesses are genuinely interested in developing a customer-centric culture, heightening customer care, and providing outstanding customer service, then how they treat customers when they complain is core.    Yet in a 2020 National Customer Rage Study, researchers reported that, when complaining, 58 percent of customers got no or limited satisfaction due...