Recently, the research and consulting firm Gartner asked hundreds of Customer Support and Service (CSS) leaders to share the strategies they are pursuing to navigate global economic headwinds like inflation, rising interest rates, tight labor markets, and disrupted supply chains. Let’s see how your approach aligns with the Top 5...

The greatest innovations reshape our worldview about what is possible.  In just the past few years, entire industries have been created or disrupted by major advances in energy storage, blockchain, AI, and telemedicine.  Companies that excel at bringing innovation to market commit to sustained investment in R&D, have a deep...

As of April 9, 2023, Jorge Paulo Lemann was the wealthiest person in Brazil, with an estimated net worth of 17.0 billion U.S. dollars, followed by Vicky Safra (No. 2, $16.9 billion), Eduardo Saverin (No. 3, $12.1 billion); and Marcel Herrmann Telles (No. 4, $11.2 billion). Carlos Alberto Sicupira is the...

As of April 9, 2023, Mark Mateschitz was the wealthiest person in Austria, with an estimated net worth of 35.5 billion U.S. dollars, followed by Georg Stumpf (No. 2, $9.0 billion), Johann Graf (No. 3, $7.3 billion); and Rene Benko (No. 4, $6.1 billion). Helmut Sohmen is the fifth-richest person in...

As of April 9, 2023, Gina Rinehart was the wealthiest person in Australia, with an estimated net worth of 27.2 billion U.S. dollars, followed by Andrew Forrest (No. 2, $19.7 billion), Harry Triguboff (No. 3, $13.2 billion); and Anthony Pratt (No. 4, $11.4  billion). Mike Cannon-Brookes is the fifth-richest person in Australia, with a whopping...

As of  April 9, 2023, Marcos Galperin was the wealthiest person in Argentina, with an estimated net worth of 5.2 billion U.S. dollars, followed by Gregorio Perez Companc (No. 2, $2.9 billion), Eduardo Eurnekian (No. 3, $2.0 billion); and Alejandro Bulgheroni (No. 4, $1.8 billion). Eduardo Costantini in Argentina, with a whopping $1.2 billion,...

As of April 9, 2023, with a net worth of roughly $89.6 billion, L’Oréal heiress Francoise Bettencourt Meyers is the wealthiest woman in the world, followed by Alice Walton (No. 2, $61.1 billion), Julia Koch (No. 3, $59.0 billion); and Jacqueline Mars (No.4,$38.3 billion) Miriam Adelson is the fifth-richest woman...

As of April 9, 2023, with a net worth of roughly $223.1 billion, Bernard Arnault is the wealthiest person in the world, followed by Elon Musk (No. 2, $187.9 billion), Jeff Bezos (No. 3, $125.1 billion); and Larry Ellison (No. 4, $120.5 billion). Bill Gates is the fifth-richest person globally,...

As of April 9, 2023, David Thomson was the wealthiest person in Canada, with an estimated net worth of 58.0 billion U.S. dollars, followed by Changpeng Zhao (No. 2, $10.5 billion), David Cheriton (No. 3, $9.9 billion); and Jim Pattison  (No. 4, $9.8 billion). Anthony Von Mandl is the fifth-richest person in Canada,...