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archiveChief Academic Officer Insider

Customer Support and Service (CSS)
CEO Insights

Taming the Impact of Inflation – How to Drive Customer Experience Efficiency

Recently, the research and consulting firm Gartner asked hundreds of Customer Support and Service (CSS) leaders to share the strategies they are pursuing to navigate global economic headwinds like inflation, rising interest rates, tight labor markets, and disrupted supply chains. Let’s see how your approach aligns with the Top 5...
CEO Insider

How Do Leaders Know Which ERGs They Need?

When ERGs work, they work well in holistic ways. Not only do they build up the visibility of employees who might otherwise be “hidden,” but they enhance the overall corporate culture. They can also be beacons to incoming talent who like the idea of working for an employer that acknowledges,...
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