If you’re a big company with deep pockets looking to design a new product or service, you could consider building an in-house design team. But even for the biggest companies, putting the right team together is going to take a significant amount of time. And it’s not going to come...

I started racing small sailboats when I was 10 years old. Peter was my captain and my idol. Whatever he said, I did. He shouted, "Tack!" I had the lines in my hand and rolled to the leeward side of the boat. He said, "Gybe," and I ducked under the...