Effective leadership is vital to the success of any organisation. A well-led business knows where it’s going and what it’s trying to achieve, and most importantly, it knows why. An organisation with poor leadership is like a rudderless boat; lacking clear direction and at risk of being toppled by the...

Workplace conversations usually involve a lot of instructions, demands, closed questions (“do you agree?”) and leading questions (“this will be good, won’t it?”). They often feature idle chitchat about nothing, collusion, lies, gossip or worse. They may not be pleasant, but these are automatic and socially acceptable ways to relate...