For more than three decades, I’ve been reading other people’s mail. That is, corporate emails to and from people at all levels in client organizations across myriad industries—hundreds of thousands of emails. My firm analyzes why the original versions don’t work, why the edited versions get better responses, and ultimately...

Whether you’re a CEO of a start-up or a seasoned executive with a team of thousands, you have one thing in common: the need for exceptional communication skills. These strategic communication skills are a must to close sales, negotiate new contracts with suppliers and partners, attract top talent as you...