What needs to happen when business values have become valueless? Many businesses have corporate values buried somewhere. Their values might be in a constitution, corporate brochure, policy document or even on a boardroom wall. However, they might have no real impact because they are considered unimportant and meaningless. Even if...

Workplace culture is more than ‘the vibe in the air’. When walking in the door of any business, its culture can be observed and experienced from the behaviours, conduct, attitudes, words, principles, choices, experiences, relationships, principles, choices and incidents that exist or happen. As such, culture goes to the very...

In my neighbourhood, there are a multitude of cafes and restaurants that open their doors, following hugely expensive fit outs and massive set up costs. As the weeks turn into months, many of them just see a trickle of customers. There is nothing wrong with their food, service or décor...