In today's fast-paced, dynamic marketplace, future-proofing your customer experience (CX) strategy is not just a competitive advantage – it's a necessity. Customers’ expectations are continually rising, driven by rapid advancements in technology and an increasing emphasis on personalized service. To stay ahead, businesses must ensure that their CX strategies are...

Ken Blanchard and Phil Hodges¹ estimate that fewer than 10% of organizations have clear, written values and many take the work on values no further than words. To create an impact, core values need to extend into the day-to-day fabric of the organization and be a reference for decisions and...