Customer service is an essential touchpoint for every business that aims to keep growing. It continues to evolve as customers better understand what they expect from the service industry. The digital era has presented businesses with new challenges in adopting communication strategies that help keep their brands top of mind...

Southeastern University president Dr. Kent Ingle believes there is a crisis in higher education, one which can only be solved through innovative and revolutionary ideas. The thought and ministry leader and influential figure is lighting a fire in the future graduates of America and leaving his mark on each one...

So you want to be a YouTuber? Get in line. With over 500 hours of content uploaded to the video-sharing giant every minute, it can feel almost impossible for new creators to cut through the noise. One of the most grueling parts of YouTubing can be the content creation itself....

For more than 20 years, Jeff Bezos fought against the entropy inherent in large organizations. He demanded that Amazon always act as a startup, that it would always be Day 1 at Amazon. As he said in his 1997 shareholder letter, "Day 2 is stasis. Followed by irrelevance. Followed by...

With the growth of a business, the infrastructure gets more complex each day — it’s inevitable. However, with this increased complexity, it’s getting more difficult to have an overview of everything that is going on in the company — let alone in branches located in other cities. Therefore, like any organization,...

How many times have you opened your email only to find countless spam emails that you have to delete and block? How many times have you opened your mailbox to find advertisements from pizza places and credit card companies, that you then have to throw away? When you walk on the...

In his short philosophical essay, “On Thinking for Oneself,” Schopenhauer reinforced the message of individual thought. He compared the vast knowledge one may have to an enormous library: “Just as the largest library, badly arranged, is not so useful as a very moderate one that is well arranged, so the...

Can you have an Instagram strategy, a Facebook strategy, a LinkedIn strategy, and a Twitter strategy? In a word, no. Because tactics are not a strategy. To put it another way, only one company can have a Facebook strategy. The one run by Mark Zuckerberg. If your name isn’t Mark...

Creating a successful AI-based solution is different from regular software development because how it will operate in a real-world situation isn't easily predicted. Development is an interactive process that requires extensive testing to ensure it will work well with a company's existing workflow and deliver a worthwhile return on its...