Future of Work

Every day, people around the world wake up and get ready for work. Regardless of industry or role, putting on a company uniform is part of a routine that sets the tone and mindset for the day. While dressing, we can’t help but develop thoughts, feelings and attitudes associated with...

Empowerment is not just delegation (which is really the act of acting on your behalf), nor is it working with you on something (that’s collaboration), nor being supervised (that’s training), nor being told to own your decisions (that’s accountability).   True empowerment literally means you have to give some of your...

To build a sustainable competitive advantage, it’s essential to adopt an outcome mindset, which allows a business to focus on long-term goals while executing shorter-term strategies. That means keeping purpose and desired outcomes as a North Star instead of processes. Here’s how a business can implement this kind of purpose-driven strategy...

The diversity embedded in the tourism and hospitality sector drives its extremely dynamic behavior. The prolific evolution witnessed from simple local taverns, traveler’s lodges, animal driven carts to dawn of luxury hotels, heritage palace hotels, private charter flights to exotic places for experiential tourism etc. speak their own story. The...

Good customer experience is essential for helping your business stand up against the competition, hold on to customers, and retain talent. Sometimes, small changes like folding AI into your processes can offer the workflow and business optimization you need. Below are three ways AI-powered software and systems can help you...

A lot has been said about psychological safety for companies. Google discovered in a two-year study that it was the most important element their high performing teams had in common (Rozovsky, 2015). Many scientists and practitioners have studied the concept and ways to build this in teams for the last...

The ‘great resignation’ was one of 2021’s top stories, with nearly 33 million people leaving their positions between April 2021 and January this year. That’s over a fifth of the total US workforce.  Pundits raced to explain why bosses were the problem. Corporate brow wrinkling and angst ensued. Workplace culture...

Holding yourself accountable for every goal you’ve set is a means of telling the universe that the goal is important to you. It is not something you are undecided about, but something you really want. Not making provisions to hold yourself accountable shows you are not serious. It is often...

When it comes to the conversations that matter, nothing beats being in person.  At least once a day a sales leader will complain to me that their people are not getting out to see customers and prospects in person. That there is a lack of urgency in getting face to...

High performers are, in a way, the easiest to lead: in their own capacity, they are usually world-class players. They are perfectionists and specialized generalists with a deep sense of discontentment with the best of their individual output. These factors also make high-performing teams (HPTs) the most difficult to lead...