archiveChief Experience Officer Insider

Why should we care?   Are you sure you bought an authentic watch, or that your Sassicaia super-Tuscan red wine is really from the Bel Paese? What about your wedding ring? Where are the rocks from? And for you as a CEO or a business, how can you enrich your luxury...

When we pay with a “card,” wherever we are in the world, while traveling for business or pleasure, we need to use tens of filters and middlemen without knowing it. Why? because there is no cheap, secure, and fast enough network to link my bank to your bank. That’s why banks need...

Questions to help you find the right property manager and protect your returns. Too often, property owners only interview one or two companies—or focus solely on management fees. That approach can lead to the wrong partnership, creating challenges that impact both your property’s performance and your bottom line. To help...

For over a decade, organizations have invested significant resources in building data infrastructures, analytical platforms, and data-driven strategies. However, the rise of artificial intelligence is completely rewriting the rules of the game. This is not just a technological upgrade, but a paradigm shift: data is no longer a tool to...

With global cruise passengers set to exceed 38.5 million this year and cross the 40 million mark by 2027, destinations face a critical choice: adapt to the new realities of cruise growth or risk being left behind. The Industry at a Crossroads  Cruise tourism is no longer a niche. It...

Most leaders naturally have one of three mindsets: visionary, builder, or auditor. While your literal role may hold these perspectives, which one shapes how you approach growth and transformation? Visionaries push boundaries, builders turn ideas into reality, and auditors refine and optimize. All have value, but long-term success demands an...

One of the standout wellness-travel trends in recent years is silent travel—immersive retreats far from city noise where guests unplug from digital devices, sit with silence, watch nature and reconnect with themselves. Psychologists note that this kind of experience reduces stress and helps restore cognitive function. As the American Psychological...

History is written by the victors, but what happens when the victors want to erase their own record? That's the question that drove me to write The Reckoning: A Definitive History of the COVID-19 Pandemic and Other Absurdities. As a historian, I've watched the establishment attempt to sanitize the most...

The Billionaire Brain Race: Elon Musk has rockets, cars, humanoid robots, and an AI startup. Sam Altman runs OpenAI, the company behind ChatGPT. Yet both are turning attention to a less glamorous but potentially more transformative frontier: the human brain. Their bets on brain-computer interfaces (BCIs) say less about immediate medical...