archiveChief Customer Officer Insider

When people at all levels of a company – from the management to the front lines – are trained and empowered to think and act like corporate owners, great things happen. Employment and average incomes rise, innovation leads to valued products and services, the presence of the company is felt...

It has been more than two years since Google announced its plan to minimize third-party cookies in its Chrome browser in the name of online privacy. Google promised that by early 2022, it would devise an alternative that would increase its user privacy while simultaneously satisfying internet users, advertisers, and publishers alike....

Physics is basically philosophy and time and light are, mainly, two incredible entities. The only thing that makes it hard for people to understand is the fact that it is spoken in the ''language'' of mathematics. Today, I will attempt to pass some of this knowledge to you without having...

As climate change warms the planet, sea levels rise, and wildfires become commonplace, humans edge more precariously onto the precipice of a much harsher landscape. According to experts, humanity’s environmental woes are so severe that a global-scale ecological catastrophe is already underway.  During such dire times, questions remain about the...

Human resources affect all aspects of business, especially when it comes to company culture. Morale, brand reputation, and productivity are critical hallmarks of what makes a healthy, positive workplace, and three vital traits are key indicators -- visible leaders, social responsibility, and guidance. However, the definition of company culture has...

Leadership requires skills we’ve been learning since we are in school. We know in order to lead successfully we must be resilient, adaptable, have great communication skills, and be an innovator, among other common skills we’re taught growing up. But there is one skill that was never really spoken about....

Self-development and personal growth never stop. In fact, after a point, we seem to be able to learn faster and faster. Today I will bring up all the interesting parameters that affect our relationships with people and with ourselves. Our attitude towards life and its problem has a lot to...

During the 1990s, Arthur D. Little endured a difficult period in its evolution. Although client work continued successfully, the firm failed to grow as fast as its competitors and, following a financial crisis, was eventually acquired by French technology firm Altran in 2002. Under Altran’s ownership the firm grew slowly,...

It was September 7, 1888, when Edith Eleanor Mclean was the first baby to enter an incubator. The fate of premature babies in those years was prescribed. The medical community believed there was nothing we could do to save them. The first incubators for babies were developed by Stéphane Tarnier,...