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Chief Executive Insights

Gratitude- the new strategy to retain talent and create a connective culture

For most of the pandemic, literally patting a co-worker on the back to say thank you was impossible. Working in insolation and now re-entering the office in staggered droves has created a decrease in the practice of gratitude in real-time.  Gratitude, praise, and recognition are all interlinked and can come...
Richard Hawkes
Chief Executive Insights

Market Potential, Scalability, Sustainability and Performance: The Four Metrics of Competitive Advantage

Sometimes people talk about their business’s competitive advantage like it is a thing or collection of things—see that shiny thing, it is the source of our competitive advantage.  You will hear comments like “our competitive advantage is customer loyalty” or “economies of scale” or “technology” or all three and therefore...
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