archiveChief Communications Officer Insider

Remote work has changed the name of the game when it comes to creating a diverse and collaborative workplace. Here’s what you need to know. Creating a diverse workforce has always been imperative for me. As the CEO of U.S. Money Reserve, I value the collaborative and creative solutions that...

Readers of this magazine are well versed on the challenges of the Great Resignation, which has seen an estimated 24 million or more American employees leave their jobs between April and September 2021.  Such disruption creates challenges for companies, but savvy leaders understand the opportunity to differentiate their company by...

In today’s world, we place a premium on adaptability. Whether in the boardroom or on the football field, we are challenged to adapt to difficult conditions or try something new to respond to the unexpected. During this year’s NFC playoffs, the 49ers overcome the bitter cold at Lambeau Field to...

Whenever I coach leaders on communication, I invariably recommend that they tell the end of the story first. The end of my story is: Think about the messages you give to your team and your organization through small, day-to-day actions; they are much more impactful than the big events and...

The needs of the hybrid workspace and its employees may have outgrown conventional HR systems and responsibilities. But HR will remain an essential, helpful asset if leaders are willing to rethink their purpose and contributions. In under two years, knowledge workers have become surprisingly untethered to traditional office setups — and...

It was two weeks before go-live. A small, dedicated team had worked for six months on the project's many aspects. The software was ready to go. Publicity for this initiative had been happening for a good while. Training sessions explained the ins and outs of the new system and staff...

A boss expects results. A mentor inspires them. If you’re the latter, you know that the employees with the most potential, the ones you hired because they had that certain spark may also be the same ones who eventually leave to start their own enterprises. Non-competes are over-rated.  It doesn’t...

When we look at company top brass in the past year, we have seen more CEO successions than ever. In the aftermath of the crisis that COVID-19 has caused in many industries, people have started to be more observant and critical of their leadership, and boards have started to rethink...

Your manager just messaged you to touch base. They’ve asked you to hop on a call to get the ball rolling with the new client. They say there’s a lot of pressure to move the needle this month, but there are a lot of moving parts, so you’ll have to...

A talented developer of an omnichannel communications platform explained how innovative solutions save time for customers and call center agents, and help solve problems faster.   The current IP telephony market is valued at $85.2 billion, according to experts from international research company Research and Markets, and could reach $102.5 billion...