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Monday, November 17th, 2025 12:55 AM

archiveChief Behavioral Officer Insider

CEO Insider

The Middle Ground Between Milton Friedman and ESG Standards

Inflation, regulation, and supply chain shortages make it difficult for companies to compete while operating at the intersection of ESG and corporate stewardship.  Sometimes, I visualize corporate board members playing the game Twister as they attempt to avoid collapse while managing rules which can have unintended consequences.  Milton Friedman’s essay,...
Steve Curtin
C-Suite Insider

How to Elevate Customer Service by Design

For years I’ve been asked during Q&A sessions, “Why is customer service so poor?” It’s often posed as a rhetorical question with no answer expected. But I answer it anyway.  The reason that you and I, as customers, consistently receive indifferent, transactional, or apathetic customer service is because exceptional customer...
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