archiveC-Suite Leaders Insider

Monique Richardson
Critical thinking

Are we still blaming the pandemic for poor customer service?

There is ongoing tension right now in the world of customer service. Customers rightly have expectations they will receive the goods or services they have purchased or been promised, yet labour shortages are impacting service delivery. According to recent Treasury data 12 percent of the labour force are staying home...
Big Picture

CEO Masterclass: Mastering our Mindset

Great leadership comes from great self-leadership, which starts with our mindset. While it is a relatively widespread belief that you cannot teach an old dog new tricks, science tells a different story. We as human beings have a tremendous capacity to learn; it’s an ability we possess throughout our lifetime....
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