Big Picture

Unprecedented challenges confront the American worker in 2020. The dual forces of the pandemic and the phenomenon that is artificial intelligence have compelled companies to lay off workers in record numbers on a continuing basis. When faced with terminating employees as a last resort, companies should consider offering outplacement services...

In their Harvard Business Review article (2018), Dimmock and Gerken share their research on the contagiousness of employee fraud: they say, "even your most honest employees become more likely to commit misconduct if they work alongside a dishonest individual." Bad behaviour is contagious. So too is good behaviour! The human brain...

For anyone that has ever worked in customer service, you would know there are certain behaviours that are greatly welcomed from customers that can help to make your job easier or even make your day. During this ever changing and challenging time, the ability to be a great customer and...

Among the many disruptions of 2020 is a re-examination by companies about how to deal with their own histories – especially given racial tensions that reached a fever pitch over the summer. But a new survey shows that executives tend to overstate the handle they have on potentially problematic issues...

As someone once said: “A most important role of leadership in a time of crisis is to plan for the next crisis.” There will be another crisis. It may not be --- and we hope it won’t be --- as devastating as COVID-19. The next crisis may be a product...

“Reading is to the mind what exercise is to the body.” ―Joseph Addison When you observe extraordinary achievers, leaders, and CEOs, they have the habit of reading regularly. They find time to read books despite being busy with their activities and tasks. Famous people including Albert Einstein, Barrack Obama, Warren...

The current global pandemic tremendously impacted people’s lives, health, family, daily routine and ultimately how business operate. A recent survey conducted by Telstra with global C-suite executives and IT decision makers found that 93% businesses changed their business strategies, IT budget and overall business priorities due to COVID 19. A...

Over the next decade several advancing and converging technologies are going to completely transform how we live and how we work and in large part, determine who will work.  Technology will automate tens of millions of jobs in the United States, including professional jobs. Humans will need to excel at...

A ship is safe when it is in the harbor.  Does it mean it shouldn’t sail?  Similarly, God gifted us life and we all have only one life.  Does it mean that we shouldn't take a risk and stay away from risk forever?  In fact, it is essential to explore...

Even for the most careful of drivers, accidents can happen. The steps after the car accident initially occurs are crucial, and can protect the interests of all involved. With the moments after the accident being full of confusion, it is essential to remember these three things that you should do...